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Cancellation, Return and Exchange
Cancellation and Refund Policy
For return, the product must be unused or undamaged. You can return it within 14 days from the date of receipt in the form in which you received it. In case of your return request, our company must be notified by phone or e-mail in advance. The product must be sent to us after you have been informed by phone or e-mail as a result of the evaluation.
For the right of return, the customer is obliged to return the product without using it. Returned products must be packaged in such a way that they will not be broken during cargo. The loss in the commercial value of the product broken during cargo belongs to the customer.
All returns you make must be made through the cargo company (Domestic cargo) delivered by info@iraclinics.com. Products sent via different cargo companies are not accepted. The return shipping fee belongs to the customer.
When receiving your cargo, open and check the packages during delivery. If some products are missing, incorrect or damaged during the check, do not take delivery of the product. Ask the cargo officer to prepare a 'damage assessment report'. Together with the report to be prepared by the cargo officer, you can send the damaged product back to us and request the exchange or return of your product. Upon receipt of the returned product, the return process is initiated.
Please note that we do not accept the return or exchange of broken or damaged products without a 'damage assessment report'.
The customer is obliged to return the product as it was delivered to him. Returns of used products are not accepted.
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MONEY REFUND?
If the customer returns the product or withdraws from the shopping, the product price is refunded within ten (14) days from the moment the returned product reaches our return address. This process depends entirely on your bank. Refunds made in installment sales are reflected by your bank as a plus balance to your credit card every month.